2014 Better Business Bureau Award for Customer Service Excellence goes to Big City Moving Company!
We are pleased to present the Better Business Bureau Certificate of Customer Satisfaction Excellence! Through our hard work and dedication to our customers, we have once again secured the award for 2014. Our commitment to customer service has been a huge contributor to our outstanding A+ Rating with the BBB.
Big City Moving Company has always put the customer first. Upholding a good relationship and building a strong reputation with our customer has been a cornerstone of our business plan since we began as a business in 2002. One of our primary sources of new business has always been through word-of-mouth, and maintaining an excellent connection with our customers is the only way that we can keep that going.
We are very proud to have this token of our achievement, and honored to share it with our customers who have helped us achieve this goal. We will continue to provide the best service at affordable rates in 2015 and beyond. All of our customers have helped us to get to this point, and we look forward to continuing to offer you reliable moving services, as well as snow removal and other general labor needs. Our business is stronger than ever right now, and we plan on using our strength to provide an even greater customer experience.
Finding movers is easy. There are moving companies everywhere – especially around our hometown of Boston. However, it can be difficult to determine whether you are working with a professional moving company or just some amateurs with a website. By asking the right questions, you’ll be able to determine if you have found the right movers for your job.
1. Ask If They Are Licensed & Insured
If you’re looking for a professional moving company, this is just about the most important factor. Hiring a licensed and insured moving company ensures that the company is liable in the event of an accident. This will give you peace of mind in knowing that you won’t be up the creek if things take a turn for the worse.
2. Check With The Better Business Bureau
Getting accredited and rated by the Better Business Bureau shows that a company is serious and professional. We suggest shying away from companies who have no affiliation whatsoever. Companies that are accredited will have a rating with the BBB that goes from A+ all the way down to F. The rating is based on complaints and issues, and you will be able to check to see if there are any issues (resolved or not) with a company.
3. Ask If They Use “Day Labor”
A lot of companies will blindly take on helpers, especially during busy times, without any screening of the individual. This could mean that you wind up with a very unreliable or untrustworthy mover in your house. You should always ask the company if they do this. You’re going to want to have a reliable and proven crew on your job, and hiring Day Laborers is a big step in the wrong direction.