2014 Better Business Bureau Award for Customer Service Excellence goes to Big City Moving Company!
We are pleased to present the Better Business Bureau Certificate of Customer Satisfaction Excellence! Through our hard work and dedication to our customers, we have once again secured the award for 2014. Our commitment to customer service has been a huge contributor to our outstanding A+ Rating with the BBB.
Big City Moving Company has always put the customer first. Upholding a good relationship and building a strong reputation with our customer has been a cornerstone of our business plan since we began as a business in 2002. One of our primary sources of new business has always been through word-of-mouth, and maintaining an excellent connection with our customers is the only way that we can keep that going.
We are very proud to have this token of our achievement, and honored to share it with our customers who have helped us achieve this goal. We will continue to provide the best service at affordable rates in 2015 and beyond. All of our customers have helped us to get to this point, and we look forward to continuing to offer you reliable moving services, as well as snow removal and other general labor needs. Our business is stronger than ever right now, and we plan on using our strength to provide an even greater customer experience.
Big City Moving Company is celebrating six years of accreditation with the Better Business Bureau this week! Through our steadfast commitment to customer service and providing a great product, we have maintained and excellent rapport with the BBB and with our clients. In fact, Big City Moving remains one of the few A+ Rated Movers in the Boston area.
Why Does It Matter?
To us, being BBB Accredited movers means that we are committed to our customer. We will do everything within our power to provide the best product to our clients. If any issues do arise, we act fast to find a resolution to keep our customers happy. Having the seal of the BBB to back us is a reminder that our reputation is in you (our clients) hands. We believe that we can and will provide the best service possible.
Although we have been in business longer than six years, we feel like this is a huge milestone for our company. As a younger company, there can be a sharp learning curve. Some mistakes needed to happen in order to better ourselves and figure out what it takes to provide the best service. We got accredited to show that we are a “Better Business” and that we have excellent business practices. We aren’t afraid for people to look in at our company and learn more about us, because we believe that people will be very happy with what they learn about us.
What Does It Mean For You?
Discount time! Just because we are so excited about our six years with the Better Business Bureau – we will take $6 off of the rates for all of our services! Just mention code BBB-6 to apply the discount to your move!
We wanted to share our excitement with our readers for our official five year Certificate from the Better Business Bureau! It’s hard to believe, but we have been maintaining our A+ Rating with the BBB for a full five years now! People have asked us what we have to do to maintain our rating. There are many facets of it, and we take all of them very seriously.
1. Putting The Customer First
We feel like this goes above all else. No matter what happens on a job, good or bad, you have to give your customer the respect that they deserve. Having an A+ Rating does not mean that we’re a perfect company – it just means that when things don’t go perfectly, we do everything in our power to give our customers satisfaction.
2. Professional Integrity
It is incredibly important to maintain a level of professionalism and integrity that is consistent from one job to the next, day after day, month after month, year after year. We have never had any customer feel like we did a bait-and-switch, or hid fees that appear on the final bill, or anything else that would leave an unpleasant feeling. It goes back to our first rule of putting the customer first. We are forthright with all of our practices and charges from the very first contact we make with a customer, and we strive to have a solid followthrough as well.
3. Clean Up The Mess
To put it straight, there’s no way that every job can go perfectly. No matter how good and reliable you and your team are, there is going to be a time when something doesn’t go to plan. If this effects the customer, we make it our top priority to take care of the issue immediately, and to find a resolution that is fair for everybody. This is a crucial part of our commitment to our customer.
We feel that these are the three biggest factors in remaining one of the most trusted moving businesses in the Boston area. We work hard to keep our customers happy, and we take our job very seriously.
Finding movers is easy. There are moving companies everywhere – especially around our hometown of Boston. However, it can be difficult to determine whether you are working with a professional moving company or just some amateurs with a website. By asking the right questions, you’ll be able to determine if you have found the right movers for your job.
1. Ask If They Are Licensed & Insured
If you’re looking for a professional moving company, this is just about the most important factor. Hiring a licensed and insured moving company ensures that the company is liable in the event of an accident. This will give you peace of mind in knowing that you won’t be up the creek if things take a turn for the worse.
2. Check With The Better Business Bureau
Getting accredited and rated by the Better Business Bureau shows that a company is serious and professional. We suggest shying away from companies who have no affiliation whatsoever. Companies that are accredited will have a rating with the BBB that goes from A+ all the way down to F. The rating is based on complaints and issues, and you will be able to check to see if there are any issues (resolved or not) with a company.
3. Ask If They Use “Day Labor”
A lot of companies will blindly take on helpers, especially during busy times, without any screening of the individual. This could mean that you wind up with a very unreliable or untrustworthy mover in your house. You should always ask the company if they do this. You’re going to want to have a reliable and proven crew on your job, and hiring Day Laborers is a big step in the wrong direction.