We wanted to share our excitement with our readers for our official five year Certificate from the Better Business Bureau! It’s hard to believe, but we have been maintaining our A+ Rating with the BBB for a full five years now! People have asked us what we have to do to maintain our rating. There are many facets of it, and we take all of them very seriously.
1. Putting The Customer First
We feel like this goes above all else. No matter what happens on a job, good or bad, you have to give your customer the respect that they deserve. Having an A+ Rating does not mean that we’re a perfect company – it just means that when things don’t go perfectly, we do everything in our power to give our customers satisfaction.
2. Professional Integrity
It is incredibly important to maintain a level of professionalism and integrity that is consistent from one job to the next, day after day, month after month, year after year. We have never had any customer feel like we did a bait-and-switch, or hid fees that appear on the final bill, or anything else that would leave an unpleasant feeling. It goes back to our first rule of putting the customer first. We are forthright with all of our practices and charges from the very first contact we make with a customer, and we strive to have a solid followthrough as well.
3. Clean Up The Mess
To put it straight, there’s no way that every job can go perfectly. No matter how good and reliable you and your team are, there is going to be a time when something doesn’t go to plan. If this effects the customer, we make it our top priority to take care of the issue immediately, and to find a resolution that is fair for everybody. This is a crucial part of our commitment to our customer.
We feel that these are the three biggest factors in remaining one of the most trusted moving businesses in the Boston area. We work hard to keep our customers happy, and we take our job very seriously.