Let’s face it-there is no shortage of movers to choose from. Doing a search of Boston movers on Google, for example, brings up 16.9 million hits. So how do you know that the 1, 5, or 10 that you take the time to reach out to are going to be reliable? That’s the question we’re going to answer today.
If You’re Unsure Of Whether You Can Trust A Company, Who Can You Trust?
This is an important question to answer. Just because a website or an ad looks professional, it doesn’t necessarily attest to the quality of service provided. But there are many sources of information out there that are reliable.
• Visit The Better Business Bureau – Find out where the company stands with the BBB. If they have any outstanding issues, you’ll be able to see them here. Keep in mind that even great companies have off days, and they might have some registered complaints. What you really want to look for is to see that the business handles any complaints in a professional manner. For example, if an item was damaged on your move, you want to know that you’ll be dealing with a company who is responsive, and aims to quickly resolve any issues that you have.
• Request A Certificate Of Insurance – Hiring a cheaper company without insurance can be a huge mistake. Not only could your items be destroyed with no accountability, but if someone is injured on your move, they could hold you responsible. An insured mover should be able to provide you with a Certificate of Insurance that will help you see exactly what is covered.
• Check Out Some Real Customer Testimonials – This is one of the most important things you can do. Whether you’re hearing them from a friend or family member, or you check out some online reviews – knowing what actual customers are saying about a service is the best way to get to know a company before hiring them. A reliable company should be able to provide a list of references for you, but you can also check out Google Reviews, Yelp, Angie’s List, and more online reviews.
Red Flags – What Should You Watch Out For?
• When You Call, The Receiver Doesn’t Say What Company You’re Calling – If this happens, there is a good chance that the business you are speaking to operates under many pseudonyms. If a company can’t stand behind its own name, there’s a good chance that they’re hiding something; bad reviews, shoddy service, a history of ripping people off, etc. Whatever it is, you don’t want a part of it.
• The Company Refuses To Do An In-House Estimate – Many companies will come up with an ideal but unrealistic price over the phone. When the movers actually show up and see the job, it becomes a different story. Make sure that the company you choose takes time to go over everything about your move. Maybe you can’t find the time for an in-house appointment – receiving an estimate should still take more than two minutes on the phone. If you’re hearing a deal that’s too good to be true, and you haven’t even discussed what’s in your basement yet, you might be being schmoozed into thinking that you’re getting the deal of a lifetime.